FAQ/Contact Us
If you have any questions or comments about BONUQUE, our official online store, or products, please contact us using the form below.
Please check the following "Frequently Asked Questions" and FAQ before contacting us.
Please fill in the required information in the form below and click the "Submit" button.
We will respond in order during business hours.
There may be cases where our response is delayed by 2 to 3 days. We appreciate your understanding.
We apologize for any inconvenience this may cause and appreciate your understanding.
Business hours: Weekdays (excluding weekends and holidays) 10:00-17:00
FAQ
発送前でしたら変更可能な場合がございます。
ご注文済みの配送先変更をご希望の方は、お問い合わせフォームより、その旨と、変更後の配送先住所、注文番号をお知らせくださいませ。
We will ship your order within 7 days.
However, it may take longer before and after long holidays, during busy delivery periods, inclement weather or natural disasters, due to delivery company circumstances, or when we receive a large number of orders.
Please refer to the product page as the above may vary depending on the product.
Although this is only a guideline, the number of days from shipment to delivery by region is as follows:
- Chugoku and Shikoku regions: 2-3 days after shipping date
- Hokkaido and Kyushu regions: 2-4 days after shipping date
- Okinawa main island: 5 to 7 days after shipping date
- Remote islands: 7 to 10 days after shipping date
- Other than the above: 1-2 days after shipping date
It is possible that you have not received an email from BONUQUE. The possible reasons for this are as follows:
・Your email address was entered incorrectly
・It's in your spam folder
We apologize for the inconvenience, but please check your email address and contact us again, or unblock the @bonuque.co.jp domain.
If you have checked the above and have not received a reply within a few days, please contact us via DM on BONUQUE Instagram .
Currently, we are preparing for international shipping, and we will notify you via email once everything is ready. 📩
If you would like to receive the notification, could you please fill out this form ?
We are currently preparing products for overseas customers. As soon as the release date is decided, we will contact you via the email address you registered in this form .